• Onboarding Orientation:

We get to know you and your organization: your donors, your unique stewardship needs, your goals, and anything else you share with us: staff, organizational strategic plan, donorbase software, digital filing systems,etc.

We review your website, e-newsletters, appeals, social media, press releases and all other communications you share with us.

• Create a simple strategy:

Together, we clarify the message we'll communicate to donors and specify who the donors are whom you want to reach.

We'll answer questions like: What do we want to say to our donors? What do we want to learn from our donors? What are our timelines? How will we follow up with donors? etc.

We'll also incorporate a plan to report results and measure success.

• Superhero Donor Stewardship then implements the strategy:

We will take the following steps during the first month of our consultancy with you:

1. call your donors on your behalf with your desired message;
2. take notes from phone calls and any questions donors have;
3. follow up with staff to answer donors' requests;
4. call donors with answers to their questions; and
5. send individual email follow ups to donors (Mission Builder and Advancement Plans).

• We report back to you:

  And together we'll assess our progress. We will:

1. 1. write reports on a regular basis
   2. set a standing appointment and discuss with designated personnel.
   3. together assess the success of the strategy, what the next steps should be, and what could be improved to help donors draw closer to your organization.

• We adjust the strategy and implement changes:

We will then implement any changes or adjustments needed to our strategy, continue with phone calls, and continue the cycle: strategy, implementation, reporting, adjustment. Our goal is to substantially increase donor giving to your organization through proper and long-term donor stewardship.